1. Introduction

1.1 These terms and conditions ("Agreement") govern the use of services provided by Alpha Flooring Group PTY LTD, a Flooring company duly registered and existing under the laws of Australia. By engaging with our services, you agree to comply with and be bound by these terms and conditions. Please read them carefully before using our services.

1.2 The Company provides professional flooring installation, repair, and maintenance services to residential and commercial customers. Our team of experienced and trained professionals is committed to delivering high-quality workmanship and exceptional customer service.

1.3 By engaging with our services, you acknowledge that you have reviewed and understood the terms and conditions outlined in this Agreement. If you do not agree with any provisions of this Agreement, you must refrain from using our services.

1.4 Please note that these terms and conditions may be updated or modified from time to time at the discretion of the Company. Any changes will be effective immediately upon posting the revised Agreement on our website or providing notice to the customer. You must review this Agreement periodically to stay informed of any updates or modifications.

1.5 If you have any questions or concerns regarding these terms and conditions, please contact us for further clarification before proceeding with our services.

1.6 This Agreement is entered into between the Company and the customer, collectively referred to as "the Parties."

1.7 The terms and conditions contained herein shall apply to all services provided by the Company, including but not limited to flooring installation, repair, maintenance, consultation, and any other related services agreed upon between the Parties.

1.8 In addition to these terms and conditions, the customer may also be required to comply with any specific instructions, guidelines, or policies provided by the Company for the proper use, care, and maintenance of the installed flooring.

1.9 The customer acknowledges that the Company reserves the right to refuse service to any individual or entity at its sole discretion.

1.10 By engaging with our services, you represent and warrant that you have the legal capacity and authority to enter into this Agreement and that all information provided to the Company is accurate, complete, and up-to-date.

1.11 This Agreement constitutes the entire agreement between the Parties and supersedes any prior agreements, understandings, or representations, whether written or verbal, relating
to the subject matter herein.

1.12 If any provision of this Agreement is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
Using our services signifies your acceptance and agreement to these terms and conditions.

If you disagree with this Agreement, please refrain from using our services.

2. Service Agreement

2.1 The Company provides professional flooring services as outlined in a separate written agreement, Quote or contract ("Service Agreement") between the Company and the customer. The Service Agreement specifies the details of the project, including but not

limited to the following:

2.1.1 Scope of Work: The specific services to be provided by the Company, such as flooring installation, repair, maintenance, or other related services. This includes a detailed description of the tasks, materials, and deliverables involved in the project.

2.1.2 Project Timeline: The estimated project start and completion dates, taking into account any agreed-upon milestones or deadlines.

2.1.3 Pricing and Payment Terms: The total cost of the project, including itemised breakdowns of labour, materials, and any additional expenses. It should specify the payment schedule, including any required deposits, progress payments, and final payment terms. Any applicable taxes or fees should be clearly stated.

2.1.4 Change Orders: The process and conditions for requesting and approving changes to the scope of work, including any impact on pricing, project timeline, and other relevant factors. Change orders must be agreed upon in writing by both parties.

2.1.5 Permits and Approvals: If applicable, it should outline the responsibility of obtaining necessary permits, licenses, or approvals for the project. The customer may be responsible for obtaining specific permits or providing access to the premises as required.

2.1.6 Customer Responsibilities: The customer's obligations, such as providing access to the premises, ensuring a safe working environment, and timely provision of required information or approvals.

2.1.7 Warranty: Any warranties provided by the Company for workmanship or materials, including the duration and terms of the warranty. This should specify any conditions or limitations that may void the warranty.

2.1.8 Termination: The circumstances and procedures for terminating the Service Agreement, including the rights and obligations of both parties in the event of termination. This should include any applicable notice periods and provisions for payment of work completed or costs incurred up until the termination date.

2.2 Any modifications or amendments to the Service Agreement must be agreed upon in writing by both parties. Any changes to the scope of work, pricing, or other contractual terms should be documented in written form and signed by authorised representatives of both parties.

2.3 The Service Agreement shall be considered an integral part of these terms and conditions and shall prevail in case of any inconsistencies or conflicts between the two documents.

3. Quotes and Pricing

3.1 Quotations: The Company will provide a written quotation to the customer for the services. The quotation will include a detailed breakdown of costs, including materials, labour, equipment, and any applicable taxes or fees. The quotation shall remain valid for 30
days from the date of issuance, after which it may be subject to revision or adjustment.

3.2 Additional Costs: The quotation provided is based on the information available at the time and assumes normal conditions and requirements. However, The Company reserves the right to revise the quotation if unforeseen circumstances arise during the execution of the project, such as unexpected site conditions or changes requested by the customer; additional costs may be incurred. The customer will be promptly notified of any changes in pricing or scope of work, and only additional work will be undertaken with the customer's explicit approval.

3.2.1 The project's final price may be adjusted to reflect any changes in scope, variations, or additional work requested by the customer. Any additional costs incurred due to these changes shall be communicated to the customer and agreed upon in writing before proceeding with the work.

3.3 Payment Terms: The customer agrees to pay the Company in accordance with the payment schedule specified in the Service Agreement. Unless otherwise agreed upon, a deposit may be required before the commencement of work. Progress payments may be
requested at predetermined stages of the project, with the final payment due upon completion. The Company may withhold delivery of goods or suspend work until payment is received per the agreed terms.

3.4 All prices quoted by the Company are exclusive of applicable taxes, fees, and permits unless expressly stated otherwise. The customer shall be responsible for paying any such taxes, fees, or permits required for the project.

3.5 Payment terms shall be specified in the Service Agreement or the payment section. Unless otherwise agreed, a deposit or initial payment may be required before work commences. Progress payments may be requested at specified intervals, and the final payment shall be due upon project completion or as otherwise stated in the Service
Agreement.

3.6 In the event of payment delays, the Company reserves the right to suspend work until all outstanding payments are settled. Any costs incurred by the Company due to payment delays, including storage costs or rescheduling of subcontractors, may be passed on to the
customer.

3.7 All quoted prices are based on current market conditions and are subject to change in the event of significant fluctuations in the cost of materials, labour, or other relevant factors. The Company shall notify the customer promptly of any price adjustments due to such fluctuations.

3.8 The Company shall make every reasonable effort to adhere to the quoted prices and estimates provided. However, in the event of any errors, omissions, or unforeseen circumstances, the Company reserves the right to revise the pricing accordingly. The customer shall be notified of such revisions and provided with a revised quotation or
estimate.

3.9 Unless otherwise specified, all quotations and pricing provided by the Company are confidential and may not be shared or disclosed to any third parties without the Company's prior written consent.

4. Payments Terms

4.1 Deposit: The customer agrees to pay a deposit of 40% of the total project cost upon acceptance of the quotation. This deposit is required to secure the materials and book the installation team for the project. The deposit payment is due within a specified timeframe as communicated by the Company.

4.2 Material and Installation Reservation: Upon receipt of the deposit, the Company will order the necessary materials and reserve the installation team for the agreed-upon dates. The customer acknowledges that providing the deposit within the specified timeframe may result in delays in material procurement and installation scheduling.

4.3 Remaining Balance: The customer is responsible for paying the remaining balance of 60% of the total project cost at least 48 hours prior to the scheduled commencement date of the installation. The Company will provide the customer with the exact due date and payment instructions. It is the customer's responsibility to ensure that the payment is made in a timely manner.

4.4 Payment Methods: The customer may choose from the payment methods accepted by the Company, which may include bank transfers, credit/debit card payments, or other agreed-upon methods. The Company will provide the necessary payment details and instructions.

4.5 Late Payment: If the customer fails to make the remaining payment in full at least 48 hours before the installation commencement date, the Company reserves the right to postpone or reschedule the installation. Any delays caused by late payment shall be the customer's responsibility, and the Company shall not be liable for any inconveniences or costs incurred by the customer.

4.6 Non-Payment or Dishonored Payment: In the event of non-payment or dishonoured payment by the customer, the Company reserves the right to take necessary actions to collect the outstanding amount. This may include legal action, engaging collection agencies, or charging interest or penalties as applicable laws permit.

4.7 Effect of Non-Payment: The customer acknowledges that failure to make full payment as per the agreed-upon terms may delay or cancel the project. The Company may also exercise its right to retain the materials, impose restocking fees, or charge a lease fee for using the materials or services until full payment is received. Please ensure that you carefully review and understand the payment terms stated above. By proceeding with the project, you acknowledge and agree to comply with the payment schedule and terms outlined in this agreement. Adherence to the payment terms may result in project delays, cancellation, additional charges, or legal actions as deemed necessary by the Company.

5. Payment Conditions

5.1 Payment Obligations: The customer agrees to pay the Company for the services rendered, including all applicable charges, fees, and taxes, as outlined in the Service Agreement or quotation. Payment obligations extend to any approved change orders, additional work, or materials provided by the Company.

5.2 Payment Schedule: The payment schedule will be outlined in the Service Agreement or as agreed upon by both parties. Unless otherwise specified, payments shall be made according to the

following terms:

5.2.1 Progress Payments: Progress payments may be required at specified intervals or upon completion of specific project stages for projects with an extended duration or significant milestones. The Service Agreement will outline the timing and percentage of progress payments, if applicable.

5.2.2 Final Payment: After deducting any deposits or progress payments already made, the remaining balance shall be due upon project completion or as per the agreed-upon terms. The Company will provide an invoice for the final payment, which shall be made within one day from the invoice date.

5.2.3 Full Payment Deadline: The customer must make full payment for the project at least 48 hours before the agreed-upon commencement date. Failure to make full payment within this timeframe may delay or reschedule the project, as the Company reserves the right to withhold services until payment is received in full.

5.2.4 Confirmation of Reservation: If applicable, the customer will receive confirmation of the reserved materials and the estimated delivery timeline once the company receives and processes the deposit. This confirmation will prove the reserved materials and the commitment to proceed with the project.

5.2.5 Booking of Installation Date: Along with the deposit payment, the customer's preferred installation date or a mutually agreed-upon date will be confirmed. The Company will make reasonable efforts to accommodate the customer's requested installation date, subject to availability and scheduling considerations.

5.2.6 Deduction from Total Project Cost: The deposit amount paid by the customer will be deducted from the total project cost. The remaining balance, excluding the deposit, will be due as specified in the payment schedule outlined in the Service Agreement.

5.2.7 Non-Refundable Nature of Deposit: The deposit paid by the customer is non-refundable, regardless of any subsequent changes, cancellations, or modifications to the project, unless otherwise specified in writing by the Company. The deposit covers the costs associated with material procurement, reservation, and preparation for the project.

5.2.8 Adjustments to Deposit Amount: In exceptional circumstances where there are significant changes to the scope of work, material selection, or project requirements, the Company reserves the right to adjust the deposit amount accordingly. Such adjustments will be communicated to the customer in writing and agreed upon by both parties.

5.3 Method of Payment: The Company will specify the acceptable methods of payment, which may include cash, check, credit card, or electronic transfer. The customer shall bear any associated transaction fees or charges.

5.3.1 Accepted Payment Methods: The Company accepts the following methods of payment for the full payment:

Bank transfer: The customer may initiate a bank transfer to the Company's designated bank account. The payment must be successfully processed and reflected in the Company's account before the deadline.

Credit card: The customer may provide credit card information for payment processing. The Company will securely process the payment within the specified timeframe. Online payment platforms: If applicable, the customer may use an authorised online payment platform as specified by the Company. The payment must be completed and confirmed by the platform before the deadline.

5.3.2 Confirmation of Payment: The customer is responsible for providing the Company with confirmation of the full payment, such as a payment receipt or transaction reference number, within the designated timeframe. The Company may request proof of payment to verify the completion of the transaction.

5.3.3 Consequences of Late Payment: If full payment is not received by the specified deadline, the Company reserves the right to take the following actions:

5.3.4 Project Delay: The Company may delay the commencement of the project until the payment is received in full. The new project start date will be determined based on the Company's availability and scheduling.

5.3.5 Termination of Agreement: In cases where full payment is not received within a reasonable period after the specified deadline, the Company may terminate the Service Agreement. The customer will be responsible for any costs incurred by the Company due to the termination, as outlined in the Service Agreement or applicable laws.

5.3.8 Exceptions: The full payment deadline and associated consequences may be subject to certain exceptions or variations, which shall be mutually agreed upon in writing by both parties. Any modifications to the payment conditions should be documented in an addendum or amendment to the Service Agreement

5.4 Late Payments: In the event of late or non-payment, the Company reserves the right to charge interest on the outstanding amount at a rate of 12.5% per month or the maximum rate allowed by law, whichever is lower. The customer shall be responsible for any costs incurred by the Company in recovering late payments, including reasonable collection and legal fees.

5.5 Disputed Invoices: If the customer disputes any charges or discrepancies on an invoice, they must notify the Company in writing within a reasonable timeframe. Both parties agree to work together in good faith to resolve the dispute promptly and amicably.

5.6 Currency: Unless otherwise specified, all quotations and payments shall be in the currency of AUD, and the customer shall bear any currency conversion fees or charges.

5.7 Taxes and Duties: The customer shall be responsible for paying any applicable taxes, duties, or fees as required by law unless otherwise specified in writing by the Company.

5.8 Retention of Title: The Company retains full ownership and title of any materials, equipment, or goods provided until full payment has been received from the customer.

5.9 Right to Suspend Services: In the event of non-payment or delayed payments, the Company reserves the right to suspend services until payment is received in full. The Company shall not be held liable for any damages, losses, or delays resulting from such suspension.

5.10 Confidentiality of Payment Information: The Company will take reasonable measures to protect the confidentiality and security of payment information provided by the customer. However, the Company cannot be held liable for any unauthorised access or breach of payment information unless due to its own negligence or intentional misconduct

6. Cancellation or Change of Mind

6.1 Restocking Fee: In the event of cancellation or change of mind by the customer after the deposit has been paid and materials have been reserved, a restocking fee of 20% of the total project cost will be charged. This fee covers the costs associated with returning, inspecting, and restocking the materials specifically procured and reserved for the customer's project.

6.2 Notification of Cancellation: If the customer wishes to cancel the project or make significant changes after the deposit has been paid, they must notify the Company in writing as soon as possible. The cancellation or changes will be subject to the restocking fee as outlined in this agreement.

6.3 Restocking Process: Upon receipt of the cancellation or change notification, the Company will restock the affected materials. The customer understands that the restocking process may take time, and the availability of restocking may be subject to supplier policies and conditions.

6.4 Deduction from Refund: The restocking fee will be deducted from any refund or credit due to the customer. After deducting the restocking fee, the remaining balance will be refunded to the customer within a reasonable timeframe, as agreed upon between the parties.

6.5 Material or Color Change Fee: If the customer decides to change the selected flooring material or colour after the deposit has been paid and materials have been reserved, a change fee will be applied. The change fee will cover the costs associated with revising the material order and any additional expenses incurred by the Company due to the change.

6.6 Notification of Change: If the customer wishes to change the flooring material or colour, they must notify the Company in writing as soon as possible. The change request will be subject to review and approval by the Company.

6.7 Change Fee Calculation: The change fee will be determined based on the specific circumstances of the requested change, including but not limited to the availability and cost of the new material or colour, labour required for replacement or reinstallation, and any other associated costs. The customer will be informed of the change fee in writing before proceeding with the requested change.

6.8 Adjustments to Total Project Cost: The change fee will be added to the total cost upon approval of the material or colour change. The customer will be responsible for paying the change fee and any remaining balance outlined in the payment schedule.

6.9 Refundability of Deposit: If the customer decides to change the flooring material or colour, the deposit paid will not be refundable. The deposit will be applied towards the revised total project cost, including the change fee, and the customer will be responsible for paying the remaining balance accordingly.

6.10 Documentation of Changes: Any changes or modifications requested by the customer must be documented in writing and agreed upon by both parties. The changes will be subject to the approval and acceptance of the Company, and the customer acknowledges that such changes may impact the project timeline, overall cost, and the refundability of the deposit.

6.11 Handling Fees: In certain situations, the Company may charge a handling fee for the processing and prepare of materials or products related to the flooring project. Handling fees may cover expenses such as packaging, storage, and administrative costs incurred by the Company. If applicable, the specific handling fee amount will be communicated to the customer prior to the purchase or as outlined in the Service Agreement.

6.12 Delivery Fees: If the Company provides delivery services for flooring materials or products, a delivery fee may be applicable. The delivery fee covers transporting the materials to the customer's specified location. The fee amount will depend on factors such as the distance, size of the order, and any special delivery requirements. The customer will be informed of the delivery fee, if applicable, before confirming the order or as agreed upon in the Service Agreement.

6.13 Conditions for Restocking: The Company may impose certain conditions for the acceptance of returned flooring materials. The materials must be in their original condition, unused, and suitable for restocking. The customer should consult with the Company regarding the requirements and procedures for returning or cancelling an order to avoid or minimise restocking fees.

6.14 Deduction of Fees: In cases where handling, delivery, or restocking fees apply, the Company reserves the right to deduct such fees from any refund or credit due to the customer. The customer will be informed of the deducted fees and provided with an itemised breakdown of the charges.

6.15 Exceptions: Handling, delivery, and restocking fees may not apply in certain situations, such as when the Company is responsible for errors or faults that necessitate the return of materials or when cancellations or returns are due to factors beyond the control of the customer. The Company will assess each case individually and determine the applicability of fees based on the specific circumstances.

6.16 Notification and Agreement: The customer will be notified in writing of any handling, delivery, or restocking fees before the project's commencement or any cancellations or returns. The customer's fee agreement will be obtained in writing to ensure transparency and avoid misunderstandings. Please be aware that changing the flooring material or colour after the deposit has been paid may incur additional costs and impact the project schedule. It is essential to carefully consider your choices and communicate any desired changes as early as possible to minimise potential fees and delays.

6.17 Cancellation Fee and Delivery Fee

At Alpha Flooring Group Pty Ltd, we understand that circumstances may arise where a customer needs to cancel a scheduled installation. In order to account for the costs and inconveniences incurred, we have implemented a cancellation fee policy. Please note the following:

6.17.1 Cancellation Notice Period: If the customer wishes to cancel the job, a notice must be provided at least 48 hours before the scheduled installation date. Cancellations made within this notice period may be subject to a cancellation fee.

6.17.2 Cancellation Fee Components: The cancellation fee is composed of various components, including but not limited to:

6.17.2.1 Lost Day Fee: A fee equivalent to one day's worth of labour and resources will be assessed to cover the loss of the scheduled installation day.

6.17.2.2 Restocking and Handling Fee: If materials specifically ordered for the customer's project need to be returned to the supplier, a restocking and handling fee will be applicable. This fee covers the costs associated with processing the return and any fees imposed by the supplier.

6.17.2.3 Delivery Fee: If delivery of materials has already been arranged for the project and the cancellation occurs within the notice period, a delivery fee may be included as part of the cancellation fee. This fee covers the cost of transportation and logistics associated with delivering the materials to the project site.

6.17.2.4 Other Charges: Additional charges may apply depending on the specific circumstances of the cancellation. These charges may include administrative costs, non-refundable expenses incurred in preparation for the installation, or any other costs directly related to the cancellation.

6.17.3 Fee Calculation: The cancellation fee, including the delivery fee, will be calculated based on the total cost of the project and the specific expenses incurred due to the cancellation. A detailed breakdown of the cancellation fee will be provided to the customer upon request.

6.17.4 Fee Deduction: The cancellation fee, including the delivery fee, will be deducted from any refund or credit owed to the customer. If the cancellation fee exceeds the refundable amount, the customer will be responsible for paying the remaining balance.

6.17.5 Cancellation Fee Waiver: In exceptional circumstances, such as documented emergencies or unavoidable situations, the Company may, at its discretion, waive or modify the cancellation fee. Such decisions will be made on a case-by-case basis. We understand that unforeseen circumstances may lead to the cancellation of a scheduled installation. However, the cancellation fee, including the delivery fee, is necessary to cover the costs and inconveniences associated with such cancellations. We appreciate your understanding and cooperation in adhering to the cancellation notice period and the associated fee.

7. Intellectual Property

7.1 Ownership: The Company retains all intellectual property rights associated with its products, designs, materials, and any proprietary information or trade secrets used to provide flooring services. Nothing in this agreement shall be construed as transferring or granting any intellectual property rights to the customer.

7.1.1 Ownership of Intellectual Property: The Company retains all rights, title, and interest in any intellectual property associated with its flooring designs, concepts, materials, and processes, including but not limited to trademarks, logos, patents, copyrights, and trade secrets. The customer acknowledges and agrees that they do not acquire any ownership rights or licenses to the Company's intellectual property.

7.1.2 Full Payment Requirement: The customer agrees that full payment for the flooring materials and services provided by the Company must be made in accordance with the payment terms outlined in Section 4 and Section 5 of the terms and conditions. If full payment is not received by the specified due date, the Company reserves the right to take the following actions:

7.1.2.1 Material Retrieval: The Company may, at its discretion, collect the flooring materials from the customer's premises. The customer acknowledges that they have a claim or right to the materials once full payment is received.

7.1.2.2 Additional Charges or Lease Fee: If the customer fails to make full payment within the specified timeframe, the Company may impose additional charges, such as storage fees, transportation costs, or a lease fee for the continued use of the materials or services. The specific charges or lease fees will be written to the customer.

7.1.2.3 Suspension of Services: The Company may suspend any ongoing flooring services or installations until full payment is received. The customer understands that the Company is not liable for any delays or disruptions caused by the suspension of services due to non-payment.

7.1.3 Intellectual Property Rights upon Full Payment: Upon receipt of full payment, the customer will have the right to use and enjoy the installed flooring materials for their intended purpose. However, the ownership of the Company's intellectual property associated with the flooring designs, concepts, materials, and processes remains with the Company.

7.1.4 Default Remedies: In the event of default or non-payment by the customer, the Company reserves the right to pursue all available legal remedies to recover the outstanding amounts, including but not limited to collection efforts, legal action, and the recovery of associated costs and fees.

7.2 Customer's Content: The customer warrants that any content, including logos, trademarks, designs, or other intellectual property provided to the Company for customisation or incorporation into the flooring project does not infringe upon the rights of any third party. The customer grants the Company a limited, non-exclusive license to use such content to fulfil the flooring services.

7.3 Confidentiality: The Company acknowledges that it may have access to the customer's confidential information, including but not limited to business plans, financial data, and proprietary information. The Company agrees to maintain the confidentiality of such information. It shall not disclose or use it for any purpose other than the performance of the flooring services unless required by law.

7.4 Non-Disclosure Agreement: Upon request, the Company and the customer may enter into a separate non-disclosure agreement (NDA) to further protect the confidentiality of sensitive information exchanged during the flooring project. The terms of the NDA shall supplement and prevail over any conflicting provisions in this agreement.

7.5 Prohibited Use: The customer shall not, without the prior written consent of the Company, reproduce, modify, distribute, display, or create derivative works based on the Company's intellectual property, including but not limited to designs, product samples, or proprietary information.

7.6 Indemnification: The customer agrees to indemnify, defend, and hold the Company harmless against any claims, damages, liabilities, or expenses arising out of or related to the infringement of any third party intellectual property rights resulting from the customer's content or materials provided to the Company. Please be aware that the Company retains ownership of its intellectual property associated with flooring designs, materials, and processes. Full payment for the flooring materials and services is a requirement, as outlined in the payment terms. Suppose full payment is not made within the specified timeframe. In that case, the Company reserves the right to take actions such as material retrieval, imposing additional charges or lease fees, or suspending services. Upon full payment, the customer can use the installed flooring materials. The Company may pursue legal remedies in the event of default or non-payment by the customer.

8. Warranties

8.1 Workmanship Warranty: The Company provides a 12-month warranty on the workmanship of the flooring installation. This warranty covers any defects or issues arising from the installation process, such as uneven surfaces, loose flooring, or faulty seams. The warranty period begins from the completion date of the installation.

8.2 Product Warranty: The Company will honour the warranties provided by the manufacturers of the flooring materials used in the project. The specific terms and duration of the product warranties vary depending on the manufacturer. The customer will receive the necessary documentation and information regarding the product warranties.

8.3 Warranty Exclusions: The warranties provided by the Company and manufacturers may be voided or limited under certain circumstances. These exclusions include but are not limited to, improper maintenance, neglect, misuse, accidents, acts of nature, or modifications made to the flooring by the customer or any third parties.

8.4 Warranty Claims: In the event that the customer identifies a warranty issue, they must notify the Company in writing within a reasonable time from the discovery of the issue. The Company will evaluate the claim and, if deemed valid, take appropriate actions to rectify the issue within a reasonable timeframe.

8.5 Limitations of Liability: The warranties provided by the Company and manufacturers are the sole remedies available to the customer for any defects or issues with the flooring installation. The Company shall not be liable for any incidental, consequential, or indirect damages arising from using the flooring or warranty claims.

8.6 Warranty Transfer: The warranties provided are non-transferable and apply only to the original customer who installed the flooring. Subsequent property owners or occupants are not eligible for warranty coverage unless otherwise specified in writing.

8.7 Warranty Disputes: In the event of any disputes or disagreements regarding warranty claims, both parties agree to engage in good faith negotiations to resolve the matter amicably. If a resolution cannot be reached, the parties may resort to alternative dispute resolution methods or seek legal remedies as applicable laws permit.

8.8 Effect on Warranties for Non-Payment

8.8.1 Full Payment Requirement: The customer acknowledges and agrees that full payment for the flooring materials and services provided by the Company is a condition for the validity of any warranties. The warranties, as outlined in Section 5.10 of the terms and conditions, may be voided if full payment has yet to be made by the specified due date or if any payment is dishonoured.

8.8.2 Effect on Warranty Coverage: In the event of non-payment or dishonoured payment, the Company reserves the right to void or suspend any warranties provided to the customer. This includes warranties on workmanship and any applicable manufacturer's warranties.

8.8.3 Resolution of Outstanding Payments: If the customer's payment is dishonoured or full payment has not been received, the Company may take appropriate measures to resolve the outstanding payment, including pursuing collection efforts, legal action, or the recovery of associated costs and fees.

8.8.4 Reinstatement of Warranties: Once full payment has been received and any dishonoured payments have been resolved, the Company may, at its discretion, reinstate the warranties in accordance with the original terms and conditions. However, any period during which the warranties were voided or suspended due to non-payment will not be considered part of the warranty coverage.

8.9 Effect on Warranties for Threats or Disrespect

8.9.1 Respectful Conduct: The Company places great importance on maintaining a respectful and professional working environment. The customer agrees to treat the Company's staff, subcontractors, and any other parties involved in the flooring project with respect, professionalism, and courtesy. Any threats, disrespectful behaviour, harassment, or verbal abuse towards the Company's staff or subcontractors will not be tolerated.

8.9.2 Warranty Voidance: The Company reserves the right to void any warranties provided if threats or disrespect have been made towards its staff, subcontractors, or any other parties involved in the flooring project. This includes direct threats or disrespect and indirect actions or communication that create a hostile or unsafe working environment.

8.9.3 Resolution of Disputes: If any disputes or disagreements arise during the course of the project, the customer agrees to address them in a constructive and respectful manner. The Company and the customer will work together to resolve any issues through open communication, negotiation, and mediation if necessary.

8.9.4 Termination of Services: In the event of ongoing threats, disrespect, or harassment towards the Company's staff or subcontractors, the Company reserves the right to terminate its services and discontinue any further work on the flooring project. The customer will remain liable for any outstanding payments and may be subject to legal action to recover any damages or losses incurred. Please review and familiarise yourself with the warranty terms and conditions outlined above. You acknowledge and accept these warranty provisions by proceeding with the flooring installation.

8.10 Warranty on Workmanship

The Company provides a warranty on the installation workmanship for a period of 12 months unless otherwise specified in the quotation or agreement. This warranty ensures that the flooring installation will be performed in a professional manner and free from defects arising from the installation process.

8.10.1 Coverage: The warranty covers any defects or issues directly resulting from errors in workmanship performed by the Company. This includes improper installation techniques, substandard craftsmanship, or failure to adhere to industry standards.

8.10.2 Notification of Defects: In order to avail of the warranty, the customer must notify the Company in writing of any defects or issues covered by the warranty within 30 days of their discovery or within the warranty period specified in the quotation or agreement, whichever is shorter. Failure to notify the Company within the specified timeframe may void the warranty coverage.

8.10.3 Warranty Remedies: If a valid warranty claim is made within the specified warranty period and in accordance with the notification requirements, the Company will, at its discretion, either repair or replace the affected area or take other appropriate measures to rectify the issue. The decision on the appropriate remedy will be made based on the nature and extent of the defect.

8.10.4 Warranty Exclusions: The warranty does not cover damages or defects caused by normal wear and tear, improper maintenance, neglect, misuse, accidents, or any unauthorised repairs or modifications performed by the customer or third parties. It also does not cover any issues resulting from pre-existing conditions or problems with the subfloor or underlying structure.

8.10.5 Limitation of Liability: The Company's liability under warranty is limited to the cost of labour and materials necessary to remedy the defects covered by the warranty. The warranty does not extend to indirect, incidental, or consequential damages arising from or in connection with the flooring installation.

Please note that the warranty on workmanship is valid for a period of 12 months unless otherwise specified in the quotation or agreement. The warranty covers defects resulting from errors in workmanship and provides remedies such as repair or replacement of the affected area. It does not cover damages caused by normal wear and tear, improper maintenance, or unauthorised repairs. The Company's liability under warranty is limited to the cost of labour and materials necessary to rectify the covered defects. Please review and familiarise yourself with the warranty terms and conditions outlined above. You acknowledge and accept these warranty provisions by proceeding with the flooring installation.

9. Changes during the Installation Period

9.1 Change Requests: The Company understands that customers may have preferences that may change during installation. However, any changes requested by the customer, including changes to the flooring material or design, will be subject to additional charges and fees.

9.2 Cost of Changes: If the customer decides to change the flooring material or design after the installation process has commenced, the customer acknowledges and agrees to cover all associated costs, including but not limited to:

9.2.1 Installation and Removal Costs: The customer will be responsible for any costs incurred for removing the previously installed flooring and installing the new flooring material. These costs will include labour, materials, equipment, and any necessary modifications to the subfloor.

9.2.2 Restocking Fees: If the customer wishes to change the flooring material, any restocking fees imposed by suppliers or manufacturers will be the customer's responsibility. These fees cover the costs of returning and restocking the original flooring material.

9.2.3 Delivery Fees: The customer will be responsible for any associated delivery fees if the new flooring material requires additional delivery or transportation.

9.2.4 Loss of Day Fee: If the change request delays or disrupts the installation schedule, the customer acknowledges and agrees to pay the loss of day fee as outlined in Section 5.4.4 of the terms and conditions.

9.2.5 Additional Fees: Any other fees or expenses incurred due to the change request, such as additional labour costs, materials, or equipment, will be the customer's responsibility.

9.3 Communication and Agreement: Before implementing any changes, the customer must communicate their request in writing to the Company. The Company will provide a detailed cost estimate for the requested changes, including all associated fees and charges. The customer must review and approve the cost estimate in writing before making any changes.

9.4 Effect on Timeline: The customer acknowledges that any changes during the installation period may impact the project timeline and completion date. The Company will make reasonable efforts to accommodate the requested changes; however, the completion date may be subject to adjustment based on the nature and complexity of the changes. Please note that any changes requested by the customer during the installation period, including changes to the flooring material or design, will incur additional charges and fees. The customer is responsible for covering all costs associated with the changes, including installation and removal costs, restocking fees, delivery fees, loss of day fees, and any other applicable fees. The customer must communicate the change request in writing, review and approve the cost estimate provided by the Company, and understand that the project timeline may be affected by the changes.

10. Delays and Events Beyond Control

10.1 Unforeseen Circumstances: The Company understands that unforeseen circumstances may arise during the course of the flooring project that is beyond its control. These circumstances may include but are not limited to natural disasters, extreme weather conditions, acts of God, strikes, labour disputes, supplier delays, or any other events or factors that are not reasonably foreseeable or within the Company's control.

10.2 Delayed Completion: In the event of any delays caused by circumstances beyond the Company's control, the Company will make reasonable efforts to minimise the impact on the project timeline. However, the customer acknowledges and agrees that the Company will not be held responsible for any delays in the completion of the project due to such circumstances.

10.3 Penalties, Fees, or Charges: The customer acknowledges and agrees that the Company will not be held accountable for any penalties, fees, or charges imposed by third parties or governing authorities due to delays or changes beyond the Company's control. This includes but is not limited to penalties for project delays, extended rental fees, or any other financial consequences resulting from factors outside the Company's reasonable control.

10.4 Notification and Mitigation: In the event of any delays or changes beyond the Company's control, the Company will promptly notify the customer of the situation and make reasonable efforts to mitigate the impact on the project. The Company may need to revise the project timeline or adjust the scope of work as necessary to accommodate the circumstances.

10.5 No Liability: The customer agrees that the Company will not be liable for any direct or indirect damages, losses, or expenses incurred due to delays or changes beyond its control. The customer acknowledges that they will not seek any financial compensation, claims, or remedies from the Company for such delays or changes.

Please note that the Company will not be responsible for any delays or changes that are beyond its control, including unforeseen circumstances or events. The Company will make reasonable efforts to minimise the impact on the project timeline, but it will not be held accountable for any resulting penalties, fees, or charges imposed by third parties or governing authorities. The customer understands and agrees that the Company will not be liable for any damages, losses, or expenses incurred due to delays or changes beyond its control and will not seek financial compensation from the Company for such circumstances.

11. Subcontractor's Actions and Delays

11.1 Subcontractor Engagement: The Company may engage subcontractors to perform certain aspects of the flooring project. While subcontractors are carefully selected and managed by the Company, the customer acknowledges and understands that subcontractors are independent entities and operate under their own terms and conditions.

11.2 Subcontractor Responsibility: The Company will make reasonable efforts to ensure that subcontractors adhere to agreed-upon timelines and deliver quality workmanship. However, the customer acknowledges that the Company does not have direct control over the subcontractors' actions, conduct, or potential delays.

11.3 Delays Caused by Subcontractors: In the event that delays occur due to actions or delays caused by subcontractors, the Company will work diligently to address and rectify the situation in a timely manner. The customer understands that the Company will make reasonable efforts to mitigate any resulting delays, but it may not be held fully accountable for the subcontractor's actions or delays.

11.4 Communication and Updates: The Company will keep the customer informed of any delays or issues caused by subcontractors, providing regular updates and proposed solutions. The Company will also take necessary steps to address any concerns raised by the customer regarding the subcontractors' performance.

11.5 Limitation of Liability: The customer acknowledges and agrees that the Company's liability for any damages, losses, or expenses resulting from subcontractor actions or delays is limited to the extent of the remedies available under the subcontractor's terms and conditions or any applicable agreements between the Company and the subcontractor.

11.6 Mitigation and Resolution: In the event of subcontractor-related delays or issues, the Company will take reasonable steps to mitigate the impact on the project and work towards an appropriate resolution. However, the customer understands that the Company's ability to control or influence the subcontractor's actions may be limited. Please note that while the Company takes responsibility for subcontractor engagement and management, the customer acknowledges that subcontractors are independent entities, and their actions or delays are beyond the company's direct control. The Company will try to address any delays caused by subcontractors and keep the customer informed of the situation. The Company's liability for damages or losses resulting from subcontractor actions or delays is limited to the extent of available remedies under subcontractor agreements. The Company will work to mitigate the impact and seek appropriate resolutions in such situations.

12. Arrangements with Subcontractors and Separate Agreements

12.1 Original Agreement: The customer acknowledges that the original agreement between Β the customer and the Company outlines the scope of work, pricing, payment terms, and any warranties provided. Any arrangements or agreements made separately with subcontractors outside of the original agreement are not endorsed or supported by the Company.

12.2 Separate Payments: The customer agrees that any payments made separately or directly to subcontractors outside of the agreed payment terms with the Company are made at the customer's own risk. The Company will not be responsible for any issues or disputes arising from such separate payments.

12.3 Forbidding Separate Agreements: The customer is prohibited from entering into separate agreements or arrangements with subcontractors without the explicit consent and involvement of the Company. Any separate agreements made with subcontractors without the Company's knowledge and approval are considered invalid and will not be recognised by the Company.

12.4 Warranty Avoidance and Extra Works: The customer understands that any arrangements or works undertaken separately with subcontractors, without the Company's involvement, may result in the avoidance of warranties or future payment requirements. The Company will not be held responsible for any extra works or services performed by subcontractors outside the original contract, and the customer may be required to make additional payments for such works.

12.5 Communication and Coordination: If the customer requires any changes, modifications, or additional works beyond the original scope, the customer agrees to communicate directly with the Company. The Company will assess the feasibility of the requested changes and provide a revised agreement or quote outlining any associated costs and modifications to the project.

12.6 Liability Limitation: The customer acknowledges that any agreements, arrangements, or payments made separately with subcontractors, without the involvement or endorsement of the Company, are undertaken at the customer's own risk. The customer releases the Company from liability or claims arising from such separate agreements. Please be aware that any arrangements, agreements, or payments made separately with subcontractors, without the involvement and endorsement of the Company, are done at the customer's own risk. The Company will not be responsible for any issues, disputes, or liabilities arising from such arrangements. Separate agreements made with subcontractors are considered invalid and will not be recognised by the Company. The customer is advised to communicate directly with the Company for any required changes, modifications, or additional works. Any extra works performed separately may result in the avoidance of warranties or additional payment requirements.

12.4 Warranty Avoidance and Extra Works: The customer acknowledges that any arrangements or works undertaken separately with subcontractors, without the Company's involvement, may result in the avoidance of warranties or future payment requirements. The following conditions and details apply:

12.4.1 Invalidation of Warranties: If the customer engages in separate agreements or arrangements with subcontractors for additional works or services outside the scope of the original contract, the warranties provided by the Company may be voided or limited in their applicability. The customer understands that the Company's warranties are contingent upon the adherence to the agreed-upon scope of work and the Company's approved processes and materials. herence to the agreed-upon scope of work and the Company's approved processes and materials.

12.4.2 Assessment and Approval of Additional Works: If the customer desires any changes, modifications, or additional works beyond the original scope of the project, the customer must communicate these requests directly to the Company. The Company will assess the feasibility of the requested changes and provide a revised agreement or quote outlining any associated costs and modifications to the project. Any works performed outside this approved process may result in the avoidance of warranties.

12.4.3 Additional Payments: The customer acknowledges that if they undertake additional works or services with subcontractors independently, outside of the original contract, they may be required to make additional payments directly to the subcontractors. These additional payments are separate from the payments due to the Company under the original agreement.

12.4.4 Limited Liability: The customer understands and agrees that the Company will not be held liable for any damages, losses, or expenses incurred as a result of additional works or services performed by subcontractors outside the original contract. The customer releases the Company from any claims, liabilities, or disputes arising from such works or services.

12.4.5 Documentation and Approval: Any additional works or services initiated by the customer outside the original contract must be documented and approved in writing by both the customer and the Company. Without proper documentation and approval, the customer may be solely responsible for any costs, damages, or consequences resulting from such works.

12.4.6 Verification of Warranties: The customer acknowledges that any warranties provided by subcontractors for additional works or services are separate and distinct from the warranties provided by the Company. The customer's responsible for verifying the terms, conditions, and coverage of any warranties provided by subcontractors directly. Please note that engaging in separate agreements or arrangements with subcontractors for additional works or services may result in the avoidance of warranties provided by the Company. The customer must communicate any desired changes or additional works to the Company for assessment and approval. The customer is responsible for additional payments made directly to subcontractors for separate works. The Company will not be held liable for damages or disputes arising from additional works performed independently. The customer is responsible for verifying the terms and conditions of any warranties provided by subcontractors for additional works.

12.4.7 Extra Payment for Customer-Requested Subcontractor Work: In cases where the customer requests additional work from subcontractors that are not included in the original contract, the following conditions apply:

12.4.7.1 Customer Request and Approval: If the customer wishes to request additional work to be performed by subcontractors, the customer must communicate this request directly to the Company. The Company will assess the feasibility of the request and determine whether it can be accommodated. The customer must obtain written approval from the Company before any additional work is commenced. 12.4.7.2 Extra Payment Agreement: If the Company approves the customer's request for additional work, the customer agrees to pay an extra payment to the Company for overseeing and managing the subcontractor's work. This extra payment will cover the administrative costs, coordination, supervision, and any additional resources required by the Company to facilitate the customer's request.

12.4.7.3 Payment Amount and Terms: The exact amount of the extra payment will be determined by the Company based on the nature and extent of the additional work requested. The customer will be informed of the payment amount and terms in writing before the work commences. The extra payment must be made in accordance with the payment terms specified by the Company.

12.4.7.4 Company's Responsibility: Upon receipt of the extra payment, the Company will oversee and coordinate the subcontractor's work as requested by the customer. The Company will ensure that the work is performed to the best of its ability and in line with industry standards.

12.4.7.5 Limited Warranty: The customer acknowledges that any additional work performed by subcontractors at their request is not covered under the original warranty provided by the Company. The customer should refer to the warranties provided by the subcontractors for the additional work performed.

12.4.7.6 Documentation and Changes: Any changes to the original contract resulting from the customer's request for additional work will be documented and acknowledged by both parties in writing. The customer understands that additional work may require adjustments to the project timeline, costs, and other factors and agrees to cooperate with the Company to accommodate such changes.

Please note that if the customer requests additional work to be performed by subcontractors that is not included in the original contract, an extra payment to the Company will be required. The exact amount and terms of the extra payment will be determined by the Company and communicated to the customer in writing. The Company will oversee and coordinate the subcontractor's work upon receipt of the extra payment. The customer understands that any additional work performed at their request is not covered under the original warranty provided by the Company. Both parties will document and agree upon all changes to the original contract in writing.

12.5 Change of Subcontractor

12.5.1 Subcontractor Assignment: The Company reserves the right to make changes to the assigned subcontractor(s) for the project based on factors such as availability, scheduling conflicts, or unforeseen circumstances. While every effort will be made to maintain the original subcontractor(s) as agreed upon in the contract, the Company may need to substitute or replace subcontractors at its sole discretion.

12.5.2 Notification of Subcontractor Change: In the event that a change of subcontractor(s) becomes necessary, the Company will notify the customer as soon as reasonably practicable. The customer will be informed of the reasons for the change and any relevant details regarding the new subcontractor(s) who will be performing the work.

12.5.3 Comparable Skills and Standards: The Company assures the customer that any replacement subcontractor(s) will possess comparable skills, qualifications, and expertise to deliver the same level of quality and standards as the originally assigned subcontractor(s). The Company will make reasonable efforts to ensure a seamless transition and minimize any disruption to the project.

12.5.4 Customer's Right to Object: In the event of a subcontractor change, the customer has the right to object within a reasonable timeframe, provided that the objection is based on valid grounds, such as a significant loss of expertise or reputation. The customer's objection should be submitted in writing to the Company.

12.5.5 Company's Resolution: If the customer objects to the change of subcontractor(s), the Company will make reasonable efforts to address the concerns and find a mutually acceptable solution. This may involve discussing alternative options, revising project timelines, or exploring potential compromises, subject to feasibility and availability.

12.5.6 Force Majeure: The Company shall not be liable for any delays, disruptions, or damages resulting from a change of subcontractor(s) due to force majeure events or circumstances beyond its reasonable control. Such events may include but are not limited to natural disasters, severe weather conditions, labour disputes, or governmental restrictions. Please be aware that the Company reserves the right to make changes to the assigned subcontractor(s) for the project based on factors beyond its control. The customer will be notified in a timely manner of any subcontractor change and provided with relevant details. The Company ensures that replacement subcontractor(s) will possess comparable skills and qualifications to deliver the agreed-upon quality and standards. The customer has the right to object to the change under valid grounds, and the Company will work towards finding a resolution. However, the Company shall not be held liable for delays or disruptions resulting from subcontractor changes due to force majeure events or circumstances beyond its control.

13. Commercial Flooring

13.1 Scope of Commercial Flooring: The Company offers commercial flooring services tailored specifically for commercial properties, such as offices, retail spaces, restaurants, and other non-residential establishments. These services include but are not limited to flooring installation, maintenance, repairs, and replacements.

13.2 Customized Solutions: The Company understands that each commercial project has unique requirements and specifications. Therefore, it provides customised solutions to meet the specific needs of the customer's commercial flooring project. The project details, including the type of flooring, design considerations, and functionality requirements, will be discussed and agreed upon between the customer and the Company.

13.3 Compliance with Building Codes and Regulations: The Company will ensure that all commercial flooring installations comply with applicable building codes, regulations, and safety standards. The customer's responsibility for providing any documentation, permits, or approvals required by the local authorities for the flooring project.

13.4 Timelines and Project Management: The Company will work closely with the customer to establish realistic timelines for the commercial flooring project. It will provide regular updates on the project's progress, manage the workflow efficiently, and strive to meet the agreed-upon deadlines.

13.5 Warranty and Maintenance: The commercial flooring installations provided by the Company may come with warranties specific to the product and workmanship. The terms and duration of these warranties will be communicated to the customer. Additionally, the Company may offer maintenance services or recommendations to ensure the longevity and optimal condition of the commercial flooring.

13.6 Limitation of Liability: The Company shall not be held liable for any damages, losses, or expenses incurred by the customer's business or commercial operations as a result of the flooring installation, maintenance, repairs, or replacements. The customer acknowledges that the Company's liability is limited to the scope of the commercial flooring services provided. Please note that the Company specialises in commercial flooring services, catering to the unique needs of commercial properties. The Company will work closely with the customer to develop customised solutions that meet the project requirements. Compliance with building codes and regulations is ensured, and the Company will provide warranties specific to the product and workmanship. However, the Company's liability is limited to the scope of the commercial flooring services and does not extend to any business-related damages or losses incurred by the customer.

13.7.1 Scope of Services: The Company offers commercial flooring services specifically tailored to meet the needs of commercial properties, including offices, retail spaces, restaurants, and other commercial establishments. The specific services provided will be detailed in the quotation or agreement.

13.7.2 Site Assessment and Consultation: Before commencing any commercial flooring project, the Company will conduct a thorough site assessment to evaluate the existing conditions, subfloor, and any specific requirements or challenges. The Company will provide a detailed consultation based on the assessment, including recommendations on suitable flooring materials, designs, and installation methods.

13.7.3 Compliance with Regulations: The Company will ensure that all commercial flooring installations comply with relevant local building codes, safety regulations, and industry standards. The Company will also obtain any necessary permits or approvals required for the project, if applicable.

13.7.4 Project Management: The Company will assign a dedicated project manager to oversee the commercial flooring project. The project manager will serve as the primary point of contact for the customer and will coordinate all aspects of the project, including scheduling, material procurement, installation, and quality control.

13.7.5 Customization and Design: The Company offers a range of commercial flooring options, including but not limited to carpet tiles, vinyl flooring, hardwood, laminate, and ceramic tiles. Customisation options such as patterns, colours, and branding elements can be incorporated to align with the customer's commercial aesthetic and branding requirements.

13.7.6 Safety Considerations: The Company prioritises safety during commercial flooring installations. Safety measures, including proper installation techniques, adherence to slip resistance standards, and suitable adhesives and sealants, will be implemented to minimise potential hazards.

13.7.7 Maintenance and Care: The Company will provide guidelines and recommendations for the proper maintenance and care of the installed commercial flooring. It is the customer's responsibility to follow these guidelines to ensure the longevity and performance of the flooring. Please note that commercial flooring services are tailored to meet the unique requirements of commercial properties. The Company will conduct a thorough site assessment, comply with regulations, and assign a project manager to oversee the project. Customisation options, safety considerations, and maintenance guidelines will be provided. The warranty on workmanship, as outlined in Section 8, also applies to commercial flooring installations.

14. Floor Leveling

14.1 Evaluation and Assessment: Prior to providing a quotation, the Company may conduct a thorough evaluation and assessment of the existing floor condition. This evaluation will determine if floor levelling is necessary to achieve a smooth and even surface for the proper installation of flooring materials. The assessment may include inspecting the subfloor, identifying any unevenness or imperfections, and considering factors such as the type of flooring to be installed.

14.1.1 Floor Leveling Techniques: Based on the evaluation, the Company will determine the most suitable floor levelling techniques to address any unevenness or irregularities. These techniques may include:

14.1.2 Determination of Floor Leveling Need: The Company will assess the extent of floor levelling required based on the evaluation. This may involve identifying areas with unevenness, dips, or other imperfections that need to be addressed before proceeding with the flooring installation. The decision to perform floor levelling will be communicated to the customer, along with a detailed explanation of the reasons and benefits.

14.1.3 Self-Leveling Compounds: The use of self-levelling compounds to create a smooth and level surface. These compounds are applied to the subfloor, and they automatically spread and level themselves to fill in low spots and create a uniform surface.

14.1.4 Floor Grinding or Sanding: In cases where the existing floor has high spots or uneven surfaces, floor grinding or sanding may be necessary to remove or smooth out these imperfections.

14.1.5 Floor Patching: Floor patching involves filling in cracks, holes, or depressions in the subfloor using suitable patching materials. This helps create a level surface for flooring installation.

14.1.6 Subfloor Repair: If the subfloor has structural damage or significant issues affecting its levelness, the Company may recommend subfloor repairs to ensure a stable and even foundation for the flooring.

14.2 Scope of Floor Leveling Work: The scope of the floor levelling work will be outlined in detail, including the specific areas or rooms that require levelling. The methods, techniques, and materials to be used for floor levelling will also be specified. The Company will provide information on the expected results of the floor levelling process, taking into consideration the existing subfloor condition and the desired outcome.

14.3 Cost Estimation: The cost of floor levelling will depend on various factors, including the size and complexity of the area to be levelled, the severity of the unevenness, and the chosen floor levelling method. The Company will provide a detailed cost estimate for the floor levelling work, including labour, materials, and any additional expenses associated with the process.

14.4 Approval and Agreement: Prior to initiating the floor levelling work, the customer will be required to provide written approval and acceptance of the associated costs. The agreed-upon cost for floor levelling will be added to the total project cost and payment terms as outlined in the Service Agreement.

14.5 Execution of Floor Leveling: The Company will carry out the floor levelling process using professional techniques and industry-standard practices. The work will be conducted in a timely manner, ensuring minimal disruption to the customer's premises and taking necessary precautions to protect existing structures and finishes.

14.6 Limitations and Expectations: While floor levelling aims to create a flat and even surface, it may only sometimes be possible to achieve absolute perfection due to factors such as the condition of the existing subfloor or structural limitations. The Company will communicate any known restrictions or potential challenges regarding the floor levelling process and provide realistic expectations to the customer.

14.7 Additional Costs and Change Orders: If unforeseen circumstances or additional requirements arise during the floor levelling process, resulting in increased costs, the Company will promptly notify the customer and obtain written approval before proceeding with any changes. Additional expenses incurred due to floor levelling modifications or unforeseen issues will be documented and added to the final project cost. It's essential to consult with your flooring professionals to assess the specific floor levelling needs of your project and obtain accurate cost estimates based on your unique circumstances. They will provide you with the most accurate and up-to-date information regarding floor levelling techniques, costs, and limitations based on the specific conditions of your flooring project.

15. Moving Furniture Cost

15.1 Furniture Relocation: If the flooring installation requires furniture relocation, the customer acknowledges that additional charges may apply. These charges are intended to cover the costs of moving the furniture to facilitate the installation of flooring.

15.2 Furniture Preparation: The customer is responsible for preparing the furniture for relocation, including removing any delicate or valuable items. The Company will not be held liable for any damage or loss of items left in the furniture during the relocation process.

15.3 Furniture Moving Charges: The cost of moving the furniture will be determined based on factors such as the size and weight of the furniture, the complexity of the relocation, and the distance that needs to be covered. The customer will be informed of the applicable charges in advance.

15.4 Prior Notification: The customer must notify the Company in advance if furniture relocation is required for the flooring installation. Provide timely notification to avoid delays or additional charges.

15.5 Limitations: The Company reserves the right to refuse the relocation of certain types of furniture or items that pose a risk to the safety of the workers or the integrity of the flooring installation.

15.6 Liability: While the Company will exercise due care during the furniture relocation process, the customer acknowledges that inherent risks may be involved. The Company will not be held responsible for any damage to the furniture or any related items, including but not limited to scratches, dents, or breakage, unless such damage is directly caused by the negligence or misconduct of the Company's personnel.

15.7 Indemnification: The customer agrees to indemnify and hold the Company harmless from any claims, damages, losses, or liabilities arising out of or related to the furniture relocation process, except to the extent caused by the Company's negligence or misconduct.

15.8 Scheduling: The timing of the furniture relocation will be coordinated with the customer to minimise disruption. However, the customer understands that unforeseen circumstances or delays may occur, and the Company will not be held liable for any resulting inconvenience or loss. Please note that additional charges may apply for moving furniture during the flooring installation. The customer is responsible for preparing the furniture and notifying the Company in advance. The Company will exercise care during the relocation process but will not be liable for any damage unless caused by its negligence. The customer agrees to indemnify the Company for any claims arising from the furniture relocation. The scheduling of the furniture relocation will be coordinated, but the Company is not responsible for any delays or resulting inconvenience.

16. Door Trimming

16.1 Door Height Adjustment: In some cases, installing new flooring may result in a height difference that requires the adjustment of door heights. The customer acknowledges that door trimming may be necessary to ensure proper clearance and functionality.

16.2 Assessment and Recommendation: The Company's installers will assess the door heights and determine if door trimming is required. They will recommend to the customer the extent of trimming necessary to achieve the desired clearance.

16.3 Customer Approval: Before proceeding with any door trimming, the customer must provide written approval of the recommended adjustments. This approval acknowledges that the customer understands the implications and accepts any associated risks or changes to the appearance of the doors.

16.4 Door Trimming Process: The Company's installers will use appropriate tools and techniques to trim the doors to the desired height. Every effort will be made to ensure a clean and precise trimming process, but minor variations may occur.

16.5 Responsibility for Door Trimming: The customer acknowledges that door trimming is a specialised task that requires skill and expertise. While the Company's installers will exercise due care, the customer understands that there are inherent risks associated with door trimming. The Company will not be held responsible for any damage or issues arising from the door-trimming process.

16.6 Exclusions: The Company reserves the right to refuse door trimming in certain circumstances, such as when the structural integrity of the door or frame is compromised or trimming would result in excessive material removal, jeopardising the door's functionality.

16.7 Liability: The customer agrees to release and hold the Company harmless from any claims, damages, losses, or liabilities arising out of or related to the door trimming process, except to the extent caused by the Company's negligence or misconduct.

16.8 Additional Costs: Door trimming may incur additional charges, which will be communicated to the customer before the commencement of the trimming process. The customer is responsible for paying these additional costs, if applicable. Please note that door trimming may be necessary during the flooring installation to accommodate height differences. The customer's approval is required before proceeding with any door trimming, and the customer acknowledges the associated risks and changes in appearance. The Company will exercise care during the trimming process but will not be liable for any damage unless caused by its negligence. Door trimming is subject to the Company's discretion and may incur additional charges.

17. Skirting Removal and Reinstallation

17.1 Skirting Removal: If the customer requests the removal of existing skirting boards as part of the flooring installation, the Company will make reasonable efforts to remove the skirting boards carefully. However, the customer acknowledges inherent risks associated with skirting removal, including potential damage to plasterboards, paint, or other wall surfaces.

17.2 Assessment and Recommendation: The Company's installers will assess the condition of the existing skirting boards and provide a recommendation to the customer regarding the feasibility of removal and reinstallation. The customer will be informed of any potential risks and the possibility of damage to plasterboards, repairs, and repainting requirements.

17.3 Customer Approval: Before removing skirting, the customer must provide written approval of the recommended course of action. This approval acknowledges that the customer understands the associated risks and accepts any necessary repairs or repainting that may be required.

17.4 Skirting Reinstallation: If the customer requests the reinstallation of the removed skirting boards, the Company will make reasonable efforts to reinstall them in a manner consistent with their original condition. However, minor variations in alignment or appearance may occur during reinstallation.

17.5 Liability for Damage: The customer acknowledges that despite the Company's efforts, damage to plasterboards, paint, or other wall surfaces may occur during skirting removal and reinstallation. The Company will not be held responsible for any such damage unless caused by its negligence or misconduct.

17.6 Repairs and Repainting: In the event of damage to plasterboards or wall surfaces, the customer is responsible for any necessary repairs or repainting. The Company may provide recommendations for reputable contractors or professionals who can assist with the repair and repainting process.

17.7 Exclusions: The Company reserves the right to refuse to skirt removal and reinstallation in certain circumstances, such as when the existing skirting boards are in poor condition or when their removal would risk significant damage to the wall surfaces.

17.8 Additional Costs: Skirting removal and reinstallation may incur additional charges, which will be communicated to the customer before the commencement of the work. The customer is responsible for paying these additional costs, if applicable.

17.9 Customer's Responsibility for Repairs and Repainting:

17.9.1 Replastering, Patching, Caulking, and Painting: Following the reinstallation of skirting boards, the customer is responsible for any necessary replastering, patching, caulking, and painting of the affected areas. This includes repairing any damage to plasterboards, filling in gaps or holes, applying caulking to ensure a seamless finish, and repainting the walls as needed.

17.9.2 Third-Party Arrangements: The customer can arrange for a third-party contractor to perform the necessary replastering, patching, caulking, and painting. If the customer chooses this option, any associated costs will be the customer's responsibility and will be in addition to the services provided by the Company.

17.9.3 Company Recommendations: The Company may provide recommendations for reputable contractors or professionals who specialise in replastering, patching, caulking, and painting. However, the final decision and arrangement of such services will be the customer's responsibility.

17.9.4 Coordination and Timing: If the customer chooses to engage a third-party contractor, it is the customer's responsibility to coordinate the timing of their services with the skirting reinstallation by the Company. The customer should ensure that the necessary repairs and repainting are completed promptly and in a manner that does not interfere with the overall project timeline.

17.9.5 Liability: The Company will not be held responsible for any issues or damages arising from the customer's replastering, patching, caulking, or painting activities or any services performed by a third-party contractor. The customer assumes full liability for the quality and outcome of such work. Please be aware that skirting removal and reinstallation can carry risks of damage to plasterboards, paint, or other wall surfaces. Before proceeding, the customer's approval is required, and the customer acknowledges the associated risks and potential repairs or repainting requirements. The Company will exercise care during the process but will not be liable for any damage unless caused by its negligence. Skirting removal and reinstallation is subject to the Company's discretion and may incur additional charges.

18. Body Corporate Approval and Associated Costs

18.1 Body Corporate Approval: In cases where the flooring project involves properties that are part of a body corporate or strata scheme, the customer must obtain any necessary approvals from the relevant body corporate or strata management before the project can proceed. This may include obtaining approval for the installation, modifications, or any other work related to the flooring project.

18.2 Customer's Obligation: The customer agrees to promptly initiate the approval process with the body corporate or strata management and provide any required documentation or information to facilitate the approval process. The customer acknowledges that the project can commence once the necessary approvals have been obtained.

18.3 Costs and Fees: The customer is responsible for any costs or fees associated with obtaining body corporate or strata approval. This may include application fees, administrative charges, or any other expenses imposed by the body corporate or strata management. The customer agrees to pay these costs directly to the relevant authority or reimburse the Company if the Company pays these costs on the customer's behalf.

18.4 Delays and Consequences: The customer acknowledges that delays in obtaining body corporate or strata approval may impact the project timeline and may incur additional costs or fees. The Company will not be held responsible for any delays or consequences arising from the customer's failure to obtain or delay in obtaining the necessary approvals.

18.5 Indemnification: The customer agrees to indemnify and hold the Company harmless from any claims, losses, damages, or expenses arising from the customer's failure to obtain or delay in obtaining body corporate or strata approval. The customer remains responsible for any costs or fees incurred due to such failure or delay. Please note that the customer's responsibility for obtaining any necessary approvals from the body corporate or strata management for the flooring project. The customer should promptly initiate the approval process and bear any costs or fees associated with obtaining such approval. Delays in obtaining approval may impact the project timeline and incur additional costs. The customer agrees to indemnify the Company and is responsible for any consequences arising from failure to obtain or delay in obtaining the necessary approvals.

19. Smoke Alarm Isolation and Associated Costs

19.1 Customer's Responsibility: The customer acknowledges and agrees that it is their responsibility to arrange to isolate smoke alarms during the flooring project. This includes coordinating with the relevant authorities, such as the fire department or building management, to ensure compliance with regulations and obtain any necessary approvals or permits.

19.2 Cost Responsibility: The customer is responsible for covering all costs associated with the isolation of smoke alarms, including any fees or charges imposed by the authorities or fire department for isolating the alarms. Additionally, the customer is responsible for any penalties or fines incurred due to alarm activations or fire department attendance resulting from the flooring project.

19.3 Indemnification: The customer agrees to indemnify and hold the Company harmless from any claims, losses, damages, or expenses arising from the isolation of smoke alarms and any penalties or fines. The customer remains solely responsible for any costs or fees associated with these activities. The customer must arrange for the proper isolation of smoke alarms during the flooring project and comply with regulations. The customer is responsible for all costs related to the isolation of smoke alarms, including fees imposed by the authorities or fire department, as well as any penalties or fines resulting from alarm activations or fire department attendance. The customer agrees to indemnify the Company and assumes full responsibility for any associated expenses or liabilities.

20. Additional Testing Costs Required by the Body Corporate

20.1 Customer's Responsibility: The customer acknowledges and agrees that if additional testing of the flooring or related components is required by the body corporate or any relevant governing authority, they are responsible for covering the associated costs.

20.2 Testing Requirements: The body corporate or governing authority may require specific tests to ensure compliance with building regulations, safety standards, or other applicable requirements. These tests may include but are not limited to moisture testing, acoustic testing, or structural integrity testing.

20.3 Cost Responsibility: The customer agrees to bear the financial responsibility for any costs incurred for additional testing. This includes fees charged by testing agencies, consultants, or other entities conducting the required tests.

20.4 Indemnification: The customer agrees to indemnify and hold the Company harmless from any claims, losses, damages, or expenses arising from the additional testing requirements imposed by the body corporate or governing authority. The customer assumes full responsibility for any costs or fees associated with these tests. The customer is responsible for the costs associated with any additional testing required by the body corporate or governing authority. This includes fees charged by testing agencies or consultants. The customer agrees to indemnify the Company and assumes full responsibility for any expenses or liabilities related to these testing requirements.

21. Apartment Surcharge

21.1 Surcharge Application: In the case of flooring installation in an apartment or multi-unit complex, an apartment surcharge may apply. The surcharge is intended to account for additional complexities and challenges associated with working in apartment settings, such as limited access, elevator usage, or specific building regulations.

21.2 Surcharge Amount: The specific amount of the apartment surcharge will be determined by the Company based on the unique circumstances of the project. The customer will be informed of the surcharge amount in writing before the commencement of any work.

21.3 Inclusion in Quotation: The apartment surcharge, if applicable, will be clearly outlined in the quotation provided by the Company. The customer should review the quote and ensure that they understand the surcharge and its impact on the project's total cost.

21.4 Payment of Surcharge: The customer agrees to pay the apartment surcharge in addition to the agreed-upon project cost and any other applicable fees or charges. The surcharge is payable according to the payment terms specified in the service agreement.

21.5 Non-Payment Consequences: Failure to pay the apartment surcharge may result in delays in the project, rescheduling of work, or termination of services at the discretion of the Company. The customer remains responsible for any outstanding surcharge payments and may be subject to additional fees or legal action to recover any due amounts. The apartment surcharge may be applicable for flooring installation in apartments or multi-unit complexes and covers additional complexities associated with such settings.

The Company will determine the specific surcharge amount clearly outlined in the quotation. The customer is responsible for paying the surcharge in addition to the project cost, and non-payment may result in consequences outlined in the terms and conditions.

22. Cleaning

At Alpha Flooring Group, we understand that cleaning plays a crucial role in ensuring a satisfactory post-installation environment. We strive to maintain a clean work area to the best of our ability. However, it is important to note the following regarding cleaning:

22.1 Basic Post-Installation Cleaning: Following the completion of the flooring installation, we will conduct a basic cleaning to remove any visible debris or loose materials resulting from our work. This cleaning is limited to the immediate installation area.

22.2 Customer's Responsibility for Thorough Cleaning: The customer's responsible for performing any additional cleaning required beyond the basic post-installation cleaning. This includes thorough cleaning, dust removal, vacuuming, and any other cleaning necessary to achieve the desired cleanliness of the space.

22.3 Dust Generation during Floor Preparation: Please be aware that certain flooring installation processes, such as floor levelling, grinding, and cutting, may generate a significant amount of dust. While we make efforts to minimise dust and contain the work area, it is important to anticipate the possibility of dust settling in other areas of the property.

22.4 Precautions and Professional Cleaning Services: To address the dust generated during installation, we recommend taking precautions such as covering furniture, sealing off adjoining rooms, or using temporary dust barriers. If a more thorough cleaning is desired, we recommend engaging a professional cleaning service specialising in post-construction or deep cleaning. The cost of such services would be the customer's responsibility.

22.5 Flooring-Specific Cleaning Guidelines: Different flooring materials have unique cleaning requirements. We strongly advise following the manufacturer's guidelines for cleaning and maintenance to prevent any damage to the flooring and to maintain warranty coverage. Please understand that our primary focus is on delivering high-quality flooring installation services. While we undertake a basic post-installation cleaning, the customer's responsible for ensuring the thorough cleaning of the space. We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns regarding cleaning or need recommendations for professional cleaning services, please do not hesitate to contact us. We are here to assist you in any way we can.

Closing Statement:

We appreciate your time and consideration in reviewing our terms and conditions for flooring installation services. These terms and conditions ensure a transparent and mutually beneficial working relationship between Alpha Flooring Group and our valued customers. You acknowledge and agree to comply with the terms and conditions outlined herein by engaging our services.

We strive to provide high-quality flooring materials, expert installation, and excellent customer service.

Our team is committed to delivering satisfactory results and meeting your flooring needs to the best of our abilities. Open communication, mutual respect, and adherence to these terms and conditions are essential for a successful and positive flooring experience.

Please contact us for clarification if you have any questions or concerns regarding these terms and conditions. We are here to address any inquiries and provide the necessary support throughout your flooring project.

Thank you for choosing Alpha Flooring Group. We look forward to the opportunity to serve you and create a beautiful and durable flooring solution for your space.

Sincerely,

Alpha Flooring Group Pty Ltd

www.Alphaflooringgroup.com.au

Info@alphaflooringgroup.au

1300 666 966